What should a Surface Line Dispatcher prioritize during service disruptions?

During service disruptions, a Surface Line Dispatcher should prioritize implementing safety protocols and ensuring passenger information. This focus is crucial because the safety of passengers and staff is paramount during any service interruption. Disruptions can lead to unforeseen hazards such as crowded conditions, potential confusion, or safety risks, especially in high-traffic areas.

Additionally, effective communication with passengers is vital during these times. Providing timely, accurate information helps to manage passenger expectations, reduce anxiety, and ensure they understand alternate travel options or potential delays. This approach promotes a positive perception of the service despite disruptions.

The other options, while they may have their place during regular operations or in different contexts, do not prioritize the immediate needs for safety and communication that are critical during service disruptions. Changing the route of all vehicles could create confusion and safety issues if not managed properly. Increasing service frequency may not be feasible during disruptions and could strain resources. Performing financial audits is unrelated to the immediate challenges faced during service interruptions and does not address the needs of passengers or the operational safety required in such scenarios.