What is the role of GIS technology in surface line operations?

In surface line operations, GIS (Geographic Information Systems) technology plays a crucial role primarily by assisting in route planning and real-time tracking. GIS technology allows dispatchers and operators to visualize and analyze spatial data, facilitating optimal route determination based on current conditions such as traffic, construction, and service changes.

By utilizing GIS, the surface line operations can dynamically adjust routes in response to real-time information, improving operational efficiency and service reliability. This technology enables the gathering of data related to travel times and delays, ensuring that dispatchers can make informed decisions quickly. Furthermore, real-time tracking allows for transparency in operations, helping both dispatchers and passengers to stay informed about vehicle locations and estimated arrival times.

The other choices do not accurately reflect the main functions of GIS in this context. While managing human resources and providing maintenance schedules can be important for overall operations, they are not primary functionalities of GIS technology. Additionally, GIS is not intended to replace operators but rather to support and enhance their decision-making processes.