Who must a bus operator notify if they observe a customer appearing impaired and a danger to themselves or others?

In situations where a bus operator observes a customer who appears impaired and potentially poses a danger to themselves or others, it is critical to notify the console dispatcher. The console dispatcher holds a central communication role in the transit system, enabling them to coordinate appropriate responses to various incidents. By informing the console dispatcher, the bus operator ensures that the situation is documented and that any necessary actions, such as contacting law enforcement or emergency services, can be initiated promptly. This allows for an organized and efficient response to protect the safety of both the customer and other passengers.

Choosing the console dispatcher emphasizes the operational hierarchy of communication within the transit authority, highlighting the dispatcher’s role as a key decision-maker in managing on-the-ground situations effectively.